Root Cause Analysis

Providing a structured solution approach to seemingly unsolvable problems



To empower problem solving teams to use a systematic template-driven thinking approach to get the whole team to agree on the incident’s root cause. The use of a common approach and language enables the team to find both the Technical and Root Cause more quickly, accurately and permanently. By adopting structured templates and applying the KEPNERandFOURIE processes the teams are assured of identifying the true root cause first time every time.

Teams are then well positioned to use this systematic and repeatable process in cooperation with the identified subject matter experts (SMEs) using information sources to restore critical services. Root Cause Analysis helps avoid unnecessary and expensive “Trial and Error” situations by employing a step-by-step critical thinking approach to identify, analyze, resolve and prevent incidents.


A tried and tested approach to find both the Technical and Root Cause quickly, accurately and fixing the situation permanently. Problem solvers are taught to employ a systematic and repeatable process with the correct SME information sources to recover service first time every time. Typically the process, templates and guided embedded questions give problem solvers the confidence to apply it on a daily basis. They know if they follow the process and ask the right questions from the right SMEs; they will get to the right answer, no matter what.


We will work alongside your subject matter experts to collectively arrive at a mutually agreed solution and implementation plan that will resolve any set of issues or challenges. We will bring the process expertise and you will bring the content knowledge. Collaborating with you we design the best way to impart our proprietary skills to your staff. This could be for basic up to highly expert skill levels.


Key staff will be skilled in the use of the KEPNERandFOURIE® methodology. This skill set will enable them to find the correct starting point for incident and problem investigations. These workshops are intended to build their confidence in applying their newly acquired skills to incidents, problems and projects in the workplace where results are measured in time, cost and quality metrics. Skills are to be transfered via face-to-face interaction, online conferences and video streaming.


KEPNERandFOURIE® has highly experienced consultants and facilitators located in most major country centres across the world. The consultant will provide guidance and inputs regarding the most effective internal socialization of the skills that would also make in-house key personnel available to facilitate actual problem-solving sessions.​


The quickest and most effective way to internalize the  KEPNERandFOURIE® skills is to allow one of our consultants to work alongside a key employee and providing coaching on the correct use of the skills. This would be highly applicable in Engineering, Maintenance, Incident Management, Problem Management and Project Management problem situations.


Finding Root Cause


Prior to our use of Kepner and Fourie CauseWise and SolutionWise, it took us from 2 weeks to several months to “turn around” a plan of action to improve our processes and prevent reoccurrence. That time has been reduced to less than one week on complex issues.  On non-complex issues, the turn-around time for “return to work” with the solution buy-in has been reduced from >12 hours to 1.5 hours.


Get In Touch

Bank House
81 St Jude’s Rd
Englefield Green
TW20 0DF
United Kingdom

Phone (UK): +44 (0) 1784 439 955

Facsimile: +44 (0) 1784 434 221

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