Solve Problems on 1st Attempt!
KEPNERandFOURIE has been providing organizational teams with the ability and skills to address vexing and seemingly unsolvable problem situations for more than 20 years.We help our clients to find root cause ‘first time every time’ through the use of our proprietary and unique investigation processes. We transfer our expertise to in-house coaches and facilitators to allow our clients to use these processes independently.
We are known for providing excellent in-house support through well experienced company professionals. Our professionals have been on the other side of the track and now they have the opportunity to put back what they’ve learned. By adding to the “professional problem solving skills” they create an extraordinary leverage and competence within the business. It is like being gifted with “hindsight” before something happens.
Our clients are all long-term clients and have come to trust us for providing actionable facilitated actions and improving the bottom line in measurable results.
VIRTUAL COLLABORATION – is this a panacea or even remotely possible?
Under normal circumstances we have certain natural collaboration enemies such as “turf” protection, silo mentality, language and time zone difficulties. Is it even possible to achieve a certain satisfactory level of collaboration with these obstacles? We at KEPNERandFOURIE® would think “yes it is possible”.
The above obstacles are even more prevalent when it comes to consensus decision making and participative problem solving practices. In problem solving you need to work with factual data and this is highly dependent on who you are speaking to. It is imperative to speak to the people closest to the problem situation and most time these people are in different silos and even in different time zones.
At KEPNERandFOURIE® we’ve designed and developed excellent proven templates with structured questions to deal with the obstacles facing such a situation.
Our company mission is to provide an avenue for key staff members to qualify as professional problem solvers and provide the opportunity and ability to apply their newfound skills in their organisation in a confident way. Our secondary aim is to provide common templates and structured questions to allow cross functional teams to collaborate optimally with other teams. This practice ensures that all data is transparent and this enables the teams to keep moving forward to a mutually agreed solution.
HOW: SOLUTIONS DRIVEN
Our greatest satisfaction is derived from collaborating with our clients to arrive at a jointly agreed results driven consulting assignment incorporating a committed learning solution. We initially perform an assessment of their current state, agree on the performance GAP and together develop an affordable action plan. This ensures that both parties are committed to a working partnership and have joint responsibility for the eventual outcome.
We embarked on the Kepner and Fourie training with the expectation to improve our problem-solving skills. We met that objective handsomely and we now have an attitude of always looking for the underlying reasons before jumping to action. This is a highly desirable state seeing that we are working with clients and do not want to resort to the old “blame fixing” game.
Olivier Poullard Executive Program Director SITA
How can we help you?
81 St Jude’s Rd
Phone (UK): +44 (0) 1784 439 955
Facsimile: +44 (0) 1784 434 221
- Washington DC
- Los Angeles