Critical Thinking with Root Cause Analysis

Take Your Business To New Heights

Resource pageOnline Learning


Empower your management & technical staff to solve problems


KEPNERandFOURIE® have pioneered a specific thinking approach in Critical Thinking that addresses the fundamental and advanced needs of Root Cause Analysis. This approach uses a commonly supported template with structured questions to guide a team through the analysis phase quickly and effectively. The thinking behind this encourages troubleshooters to ask the right questions of the right people to generate quality data and so promote intuitive deductive reasoning from Subject Matter Experts.

Solve problems first time every time

Root Cause Analysis

Root Cause Analysis is the core process for helping problem solvers to understand the relationship between technical cause and root cause.  Once understood it helps them to collaborate and improve their decision making and prevent the recurrence of problems. The KandF Root Cause Analysis approach is used in many diverse industries for a range of problem situations such as:


  • Recurring maintenance issues
  • Sudden loss of server functionality
  • Systems going down altogether
  • Unexpected breakages which are unexplained
  • Facing seemingly unsolvable technical situations
  • Cannot access a email server or data that was corrupted, and many more…

Identify and Solve Problems

Analyse incidents

quickly, accurately

and efficiently

apply permanent fixes

The KEPNERandFOURIE® troubleshooting methodologies provide a platform for systematic analysis using problem solving and decision making templates. The prepared structured questions enable teams from different disciplines to collaborate with the most appropriate and qualified information sources more effectively. This combination of investigation tools provides the problem solving team with the means to initiate, execute and complete an accurate root cause analysis. In addition it provides a platform to thinking investigators to solve vexing problems/incidents and generate solutions for seemingly unsolvable problem situations.

Coach and Apply Immediately

The KEPNERandFOURIE® root cause analysis templates with customized questions provides a quality suite of tools/techniques that can be used to coach problem solvers and decision makers on the job. By adopting these techniques this enhances the individual’s ability to collaborate with colleagues and increases their confidence through continued success in applying the KEPNERandFOURIE® root cause analysis methodology.

Adding Value


As an industry leading company, we exist to have a significant impact on every individual within your business and ultimately your performance as an organisation

Root cause analysis

Understand technical causes to prevent future incidents.


Interacting with your teams to find the best solution for you.

Our Reputation

Solving and identifying problems for more than 20 years.

About Us

Read more about KepnerandFourie.

How can we help you?

Bank House
81 St Jude’s Rd
Englefield Green
TW20 0DF
United Kingdom

Phone (UK): +44 (0) 1784 439 955

Facsimile: +44 (0) 1784 434 221


  • Washington DC
  • Los Angeles
  • Sydney
  • Singapore
  • Shanghai
  • Vancouver
  • Rotterdam
  • Toronto
  • Istanbul
  • Johannesburg
  • London
  • Pune