Critical Thinking with Root Cause Analysis

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Empower your management & technical staff to solve problems


KEPNERandFOURIE® has pioneered specific thinking approaches in Critical Thinking that many companies are using today. Learning approaches such as Decision Skills, Root Cause Analysis, Problem Solving and Design Thinking are used to analyze incidents and problems, aiding learners to improve decision making and mitigating risks.

Solve problems first time every time

Root Cause Analysis

Root Cause Analysis is the backbone for helping problem solvers to understand the relationship between technical cause and a root cause, which would help them to collaborate and improve their decision making abilities and prevent recurrence of problems. Our Root Cause Analysis process approach is used in all industries for a variety of problem situations such as:  


  • Recurring maintenance issues
  • Sudden loss of server functionality
  • A system going down altogether
  • Unexpected breakage and do not have a clue how it happened
  • Facing a seemingly unsolvable technical situation
  • Cannot access a email server or data that was corrupted, an many more…

Identify and Solve Problems

Analyze incidents quickly, accurately and fix permanently

The KEPNERandFOURIE® troubleshooting methodologies provides a systematic analysis using problem solving and decision making templates and pre-prepared structured questions to collaborate with information sources effectively. This combination of investigation tools provide the problem solving team with the means to execute an accurate root cause analysis thinking approach for a problem or a decision investigation.

Coach and Apply Immediately

The KEPNERandFOURIE® root cause analysis problem solving templates with customized questions forms a quality set of tools/techniques that could be used to coach problem solvers and decision makers on the job. By adopting these techniques this enhances their ability to collaborate with colleagues and increases their confidence through continued success in applying the KEPNERandFOURIE® root cause analysis methodology.

Adding Value


As an industry leading company, we exist to have a significant impact on every individual within your business and ultimately your performance as an organisation

Root cause analysis

Understand technical causes to prevent future incidents


Interacting with you teams to find the best solution for you

Our Reputation

Solving and identifying problems for more than 20 years

Solutions DRIVEN

Unique solutions for your unique problems

How can we help you?

Bank House 
81 St Jude’s Rd
Englefield Green
TW20 0DF
United Kingdom

Phone (UK): +44 (0) 1784 439 955

Facsimile: +44 (0) 1784 434 221


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