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Empower your management & technical staff to solve problems


Critical thinking is a fundamental cognitive skill that involves analyzing, evaluating, and synthesizing information to make informed decisions and solve problems. Artificial Intelligence (AI) can be a powerful tool to enhance and leverage critical thinking in Decision-Making, Data Analysis and Interpretation, Cognitive Augmentation, Personalized Learning and Training, Incident and Root Cause Analysis, Collaboration, Quality Control and Bias Mitigation.

In summary, AI can serve as a valuable tool to enhance and leverage critical thinking. AI enables access to vast amounts of data at speed from an infinite knowledge base, improving the credibility, acceptance by all stakeholders through the perception of quality data being used to enable decision-making and problem-solving processes.

Solve problems first time every time


For 30 years we’ve been stating that your decision-making and problem-solving are only as good as the quality of your data extracted from the appropriate stakeholders. Up to this day homogenous teams preferred to rather generate their own information than reach out across the silos to more informed information sources.

This seemingly vexing problem has now, in part, been resolved by the convergence between Artificial Intelligence (data/knowledge) and the proven processes of KEPNERandFOURIE (Problem solving skills), leveraging both knowledge and skills to new heights.

The effectiveness of an AI contribution is highly dependent upon how you initiate your tasking through AI, and this is where KandF contributes significantly by shaping how you phrase the specificity in your questions via this tasking. It is as if the KandF processes is the possible “missing link” between machine and human thinking

Restore Incidents at 1st attempt every time


All incidents are complex; however, we are referring to those incidents that could not be restored within the minimum Service Level Agreement (SLA). Let us explain: When an incident occurs Service Management personnel normally have a good idea of what happened. They would immediately start acting to restore critical service levels.

Most times they get it right within the 1st to 5th attempt and all is well. This scenario plays out in approximately 80% of situations.
Our definition for a COMPLEX INCIDENT is the other 20%, which has been subjecting the company in more and more expensive “trail & error” efforts and going outside the SLA requirements. Each attempt costs money and takes time in which the system is still down and the company losing major money.

The KEPNERandFOURIE complex incident restoration (CIR) approach employs the laser-focused CauseWise process, leveraged by AI infusions to restore incidents quickly, accurately and permanently

Solve Incidents quickly, accurately & permanently


Root Cause Analysis is the core process for helping problem solvers to understand the relationship between technical cause and root cause.  Once understood it helps them to collaborate and improve their decision making and prevent the recurrence of problems.

The KandF Root Cause Analysis approach is used in many diverse industries for a range of problem situations such as:

  • Recurring maintenance issues
  • Sudden loss of server functionality
  • Systems going down altogether
  • Unexpected breakages which are unexplained
  • Facing seemingly unsolvable technical situations
  • Cannot access an email server or data that was corrupted, and many more…

Solve Production & Manufacturing problems permanently


The KEPNERandFOURIE® troubleshooting methodologies provide a platform for systematic analysis using problem-solving and decision-making templates. The pre-prepared structured questions enable teams from different disciplines to collaborate with the most appropriate and qualified information sources more effectively. 
The secret to success is asking the right specific question to the right information source to get an accurate piece of data or information. This combination of investigation frameworks with accurate information provides the problem-solving team with the means to initiate, execute and complete an accurate root cause analysis.
In addition, it provides a platform to investigators to solve vexing problems and generate solutions for seemingly unsolvable problem situations. You use the template from left to right with the embedded questions to get to a definite answer towards the end of the process.

Put Projects back on Critical Path immediately


Project Management practices have evolved into highly professional techniques and tools, but sadly the “managing” part for some reason lagged and never enjoyed the same status. We do not want to take anything away from those who learned their craft through the “school of hard knocks” and who are brilliant project managers. However, today project staff gets trained in project tools and techniques, are given the latest software and are told to go and “change the world.”

Sorry to say, this does not breed good project staff, but rather makes most of them so disillusioned with the practice of project management that ‘once bitten twice shy’ make them stay as far away from projects as possible. However, when educated correctly in how to manage projects, it could become one of the most exciting and rewarding careers in business today.

Coach and Apply Immediately

The KEPNERandFOURIE® root cause analysis templates with customized questions provides a quality suite of tools/techniques that can be used to coach problem solvers and decision makers on the job. By adopting these techniques this enhances the individual’s ability to collaborate with colleagues and increases their confidence through continued success in applying the KEPNERandFOURIE® root cause analysis methodology.

Adding Value


As an industry leading company, we exist to have a significant impact on every individual within your business and ultimately your performance as an organisation

Root cause analysis

Understand technical causes to prevent future incidents.


Interacting with your teams to find the best solution for you.

Our Reputation

Solving and identifying problems for more than 20 years.

About Us

Read more about KepnerandFourie.

How can we help you?

Bank House
81 St Jude’s Rd
Englefield Green
TW20 0DF
United Kingdom

Phone (UK): +44 (0) 1784 439 955

Facsimile: +44 (0) 1784 434 221


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